Saturday, May 10, 2008
Write about your SIP experience as follows:
Section A: A summary of the happenings between the last time you wrote in the journal and now in not more than 200 words.
Section B: Tell us what you have learned from formal training, work assigned to you or from observing your co-workers in the office. Elaborate on the incident(s) that contribute to your learning. Develop this section in not more than 200 words.
Section C: How well do you perform in SIP? How can you improve on your performance? Tell us in not more than 200 words.
Section D: How you feel. Tell us your most sincere evaluation of yourself, your environment, your co-workers or your bosses. What you say here is and will be strictly between you and I (your LO). If you are treated unfairly, tell us about it. If you were wronged and there's no place to vent your frustration, write it here and we will try our best to address it. If something happened at home and you are unable to concentrate at work, tell us about it. No word limit, and if you are perfectly happy, just tell us that things have been great, you are enjoying yourself.
Section A: The last time I wrote this journal, I am still undergoing some training in Citibank and now I am in the balcon telesales department. I am doing telemarketing on the product supplementary cards. We are to call leads of sixty customers per day to ask them to subscribe to supplementary cards. This supplementary card varies from annual waiver of 1 year and 3 years. The main purpose of doing this supplementary card is that the head of Citibank feels that there is potential in this market to let Citibank earn more revenue. Instead of one person using the credit card, two people will increase the usage of crdit card. That is why we have to do the testing to see the respond of it and they will use our performance to decide whether to implement this as a second product for the Singapore Citibank relationship officers.
Section B: I have learned some marketing skills to market the products. Phrasing words in another way to attract the customers. The most important thing that I have learned is be optimistic and learn not to give up easily. When we are doing telesales on supplementary cards, most customers will reject and some may sound hush. I have to be optimistic and move on to another customer and not letting the previous customer to affect my attitude to the next customer.
Section C: I did quite well for now among the three of the people doing supplementary cards. I have quite a number of receives. However I did not meet the target always and that means that I am not consistent enough. I will try to push myself further to make sure that I will meet the target that the manager has given. I think I should improve my telemarketing skills and make sure that my words and sentences are fluent enough. The most important thing is to think of ways to counter rejections.
Section D: Actually right now, I am quite stressed about the calling. It is because it is quite hard to ask customers to apply for supplementary cards. Sometimes it is even worst when the customer accepted during the time of calling and the next following day when you called them they rejected the products again. We are trying very hard to get acceptance and getting received on Citibank ends but the manager seems to tell us that we are not pushing hard enough and kind of demoralizing for me. Actually I am very scared that my performance in Citibank will affect a lot for my internship. After all, my manager did mention before that she will access us accordingly to our performance in Citibank and that means getting enough supplementary cards for the bank. Anyway, I just have to stay positive and get in more acceptance and receives.
Section A: A summary of the happenings between the last time you wrote in the journal and now in not more than 200 words.
Section B: Tell us what you have learned from formal training, work assigned to you or from observing your co-workers in the office. Elaborate on the incident(s) that contribute to your learning. Develop this section in not more than 200 words.
Section C: How well do you perform in SIP? How can you improve on your performance? Tell us in not more than 200 words.
Section D: How you feel. Tell us your most sincere evaluation of yourself, your environment, your co-workers or your bosses. What you say here is and will be strictly between you and I (your LO). If you are treated unfairly, tell us about it. If you were wronged and there's no place to vent your frustration, write it here and we will try our best to address it. If something happened at home and you are unable to concentrate at work, tell us about it. No word limit, and if you are perfectly happy, just tell us that things have been great, you are enjoying yourself.
Section A: The last time I wrote this journal, I am still undergoing some training in Citibank and now I am in the balcon telesales department. I am doing telemarketing on the product supplementary cards. We are to call leads of sixty customers per day to ask them to subscribe to supplementary cards. This supplementary card varies from annual waiver of 1 year and 3 years. The main purpose of doing this supplementary card is that the head of Citibank feels that there is potential in this market to let Citibank earn more revenue. Instead of one person using the credit card, two people will increase the usage of crdit card. That is why we have to do the testing to see the respond of it and they will use our performance to decide whether to implement this as a second product for the Singapore Citibank relationship officers.
Section B: I have learned some marketing skills to market the products. Phrasing words in another way to attract the customers. The most important thing that I have learned is be optimistic and learn not to give up easily. When we are doing telesales on supplementary cards, most customers will reject and some may sound hush. I have to be optimistic and move on to another customer and not letting the previous customer to affect my attitude to the next customer.
Section C: I did quite well for now among the three of the people doing supplementary cards. I have quite a number of receives. However I did not meet the target always and that means that I am not consistent enough. I will try to push myself further to make sure that I will meet the target that the manager has given. I think I should improve my telemarketing skills and make sure that my words and sentences are fluent enough. The most important thing is to think of ways to counter rejections.
Section D: Actually right now, I am quite stressed about the calling. It is because it is quite hard to ask customers to apply for supplementary cards. Sometimes it is even worst when the customer accepted during the time of calling and the next following day when you called them they rejected the products again. We are trying very hard to get acceptance and getting received on Citibank ends but the manager seems to tell us that we are not pushing hard enough and kind of demoralizing for me. Actually I am very scared that my performance in Citibank will affect a lot for my internship. After all, my manager did mention before that she will access us accordingly to our performance in Citibank and that means getting enough supplementary cards for the bank. Anyway, I just have to stay positive and get in more acceptance and receives.
what we could have been, 10:03 PM.
