Saturday, April 19, 2008
Hahas..
So stupid need to write e-journal during my attachment.
Anyway this is wad i wrote...
Write about your SIP experience as follows:
Section A: A summary of the happenings between the last time you wrote in the journal and now in not more than 200 words.
Section B: Tell us what you have learned from formal training, work assigned to you or from observing your co-workers in the office. Elaborate on the incident(s) that contribute to your learning. Develop this section in not more than 200 words.
Section C: How well do you perform in SIP? How can you improve on your performance? Tell us in not more than 200 words.
Section D: How you feel. Tell us your most sincere evaluation of yourself, your environment, your co-workers or your bosses. What you say here is and will be strictly between you and I (your LO). If you are treated unfairly, tell us about it. If you were wronged and there's no place to vent your frustration, write it here and we will try our best to address it. If something happened at home and you are unable to concentrate at work, tell us about it. No word limit, and if you are perfectly happy, just tell us that things have been great, you are enjoying yourself.
Section A:
This is the first time I am writing the journal. It has been one week of work in Citibank. The environment is great. Everyone in Citibank is young and bubbly and most importantly they have the inner strive for work thus I am motivated by them too. At first during my interview I get to choose from sales or admin, I chose admin. Therefore the first day I am assigned to train admin jobs first and they had told that there would be one from admin and will transferred to sales. By the end of the third day, I was the lucky one that was transferred to telemarketing sales. Although this was not was I have chosen by I felt lucky as after I saw what the admin was doing, I am glad to be in sales team.
Section B:
For the first day of work, we learnt about code of conduct in Citibank. We know the seriousness of leaking out sensitive information. Sensitive documents are not supposed to be lying around the desk when we are away from the desks and this includes lunch time, toilets break and after work. We also have taken two code of conduct test each on the first and second day and the passing mark is 80%. I am so glad that I have passed with 95%. We also learnt about the products, the structure of the organization and telemarketing guidelines. There is also a test on the products on the fourth day of work for the sales only which includes how we use the systems and remembering the codes by hard. The passing mark is also 80% and I got 92%. When we are there to practice the system, we saw how the full time sales staff work. They are so fast in using the system and as well as calculations. They are actually split into teams and each team is competing with each other. I can see the team leader walking around and encourage the team members.
Section C:
For the first few days of work, we are still training. The only way to evaluate how well I have performed is through the tests and the role-play. Not forgetting role-play, this is a real way to see if we have understood everything. We will each get a partner, one of them will be the customer and the other would be the sales relationship officer. The customer would keep reject the product and the sales relationship officer would counter and persuade the customer to buy the product. I think the way to improve on the role-play is to improve on my scripts and as well as practice it with my family members and as well as those who are in sales too.
Section D:
Overall I am happy and glad to be attached to Citibank. The staffs there are exceptionally helpful. There was once, we remember that we are supposed to carry some boxes to the tenth floor and we realized the phone outside the door is spoiled. Since we are carrying boxes, we did not bring our mobile phone and thus we are stuck outside the door and were desperate as we do not have the pass to enter. There just in time, there was a lady coming out, we told us our problem and she use the extension number that we have given her to call the staffs to come out to let us in. We really thanked the lady a lot. I loved the environment, the staff and everything.
I crappz all the way through in the afternoon.. hahas..
So stupid need to write e-journal during my attachment.
Anyway this is wad i wrote...
Write about your SIP experience as follows:
Section A: A summary of the happenings between the last time you wrote in the journal and now in not more than 200 words.
Section B: Tell us what you have learned from formal training, work assigned to you or from observing your co-workers in the office. Elaborate on the incident(s) that contribute to your learning. Develop this section in not more than 200 words.
Section C: How well do you perform in SIP? How can you improve on your performance? Tell us in not more than 200 words.
Section D: How you feel. Tell us your most sincere evaluation of yourself, your environment, your co-workers or your bosses. What you say here is and will be strictly between you and I (your LO). If you are treated unfairly, tell us about it. If you were wronged and there's no place to vent your frustration, write it here and we will try our best to address it. If something happened at home and you are unable to concentrate at work, tell us about it. No word limit, and if you are perfectly happy, just tell us that things have been great, you are enjoying yourself.
Section A:
This is the first time I am writing the journal. It has been one week of work in Citibank. The environment is great. Everyone in Citibank is young and bubbly and most importantly they have the inner strive for work thus I am motivated by them too. At first during my interview I get to choose from sales or admin, I chose admin. Therefore the first day I am assigned to train admin jobs first and they had told that there would be one from admin and will transferred to sales. By the end of the third day, I was the lucky one that was transferred to telemarketing sales. Although this was not was I have chosen by I felt lucky as after I saw what the admin was doing, I am glad to be in sales team.
Section B:
For the first day of work, we learnt about code of conduct in Citibank. We know the seriousness of leaking out sensitive information. Sensitive documents are not supposed to be lying around the desk when we are away from the desks and this includes lunch time, toilets break and after work. We also have taken two code of conduct test each on the first and second day and the passing mark is 80%. I am so glad that I have passed with 95%. We also learnt about the products, the structure of the organization and telemarketing guidelines. There is also a test on the products on the fourth day of work for the sales only which includes how we use the systems and remembering the codes by hard. The passing mark is also 80% and I got 92%. When we are there to practice the system, we saw how the full time sales staff work. They are so fast in using the system and as well as calculations. They are actually split into teams and each team is competing with each other. I can see the team leader walking around and encourage the team members.
Section C:
For the first few days of work, we are still training. The only way to evaluate how well I have performed is through the tests and the role-play. Not forgetting role-play, this is a real way to see if we have understood everything. We will each get a partner, one of them will be the customer and the other would be the sales relationship officer. The customer would keep reject the product and the sales relationship officer would counter and persuade the customer to buy the product. I think the way to improve on the role-play is to improve on my scripts and as well as practice it with my family members and as well as those who are in sales too.
Section D:
Overall I am happy and glad to be attached to Citibank. The staffs there are exceptionally helpful. There was once, we remember that we are supposed to carry some boxes to the tenth floor and we realized the phone outside the door is spoiled. Since we are carrying boxes, we did not bring our mobile phone and thus we are stuck outside the door and were desperate as we do not have the pass to enter. There just in time, there was a lady coming out, we told us our problem and she use the extension number that we have given her to call the staffs to come out to let us in. We really thanked the lady a lot. I loved the environment, the staff and everything.
I crappz all the way through in the afternoon.. hahas..
what we could have been, 9:22 PM.
